Refund & Return Policy

At Velmora Lane, customer satisfaction is important to us. We want you to enjoy shopping for comfortable, stylish apparel with confidence.

30-Day Returns

We accept eligible return requests within 30 days of receiving your order.

Returned items must be unworn, unwashed, undamaged, and in their original condition, with tags attached where applicable.

How to Request a Return

To initiate a return, please contact us at giaunguyen8350@gmail.com with your order number, product details, and reason for the return.

Our customer support team will provide return instructions and the applicable return address. Please do not send items back without authorization.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly with photographs and your order number.

We will review your request and provide an appropriate resolution, including a refund or replacement where applicable.

Size and Fit Issues

We encourage customers to review product measurements and size information before placing an order.

If your item does not fit as expected, contact us to discuss available return or exchange options.

Return Shipping Costs

Customers are generally responsible for return shipping costs for change-of-mind or sizing-related returns, unless applicable law requires otherwise.

For confirmed defective or incorrectly shipped items, we will cover reasonable return shipping expenses where necessary.

Refund Processing

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method. The time required for funds to appear depends on your payment provider.

Consumer Rights

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

Contact

Email: giaunguyen8350@gmail.com

Website: https://v0ttkj-t2.myshopify.com/