Shipping & Delivery Policy

Thank you for shopping at Velmora Lane. We aim to make every order experience convenient, transparent, and reliable.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed at checkout before payment.

Any free shipping offers or promotional shipping discounts will be subject to the conditions stated on our website or at checkout.

Order Processing

Our target processing time is 1–3 business days after payment confirmation, excluding weekends and public holidays.

Processing may take longer during peak seasons, holidays, or periods of unusually high demand.

Estimated Delivery

Delivery times depend on the destination, selected shipping method, carrier operations, and product availability.

Where available, estimated delivery information will be provided at checkout or in your shipping confirmation.

Tracking Information

Once your order has been shipped, we will send a confirmation email with tracking information when available.

Tracking updates may take additional time to appear in the carrier's system.

Multiple Shipments

Orders containing multiple products may occasionally arrive in separate packages.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If you notice an address error, please contact us promptly. Changes may not be possible after dispatch.

Delivery Delays

Weather conditions, carrier disruptions, customs procedures, public holidays, and other unforeseen circumstances may affect delivery schedules.

If your shipment is significantly delayed or appears lost, please contact us for assistance.

Customer Support

Email: giaunguyen8350@gmail.com

Website: https://v0ttkj-t2.myshopify.com/